Manager Health Coaches
LOCATION: Dignity Health
DEPARTMENT: Arizona Care Network (ACN)
SHIFT: 8HOUR, Day
EMPLOYMENT TYPE: Full Time
HRS PER PAY PERIOD: 80
JOB ID: 1700015784
The Arizona Care Network (ACN) is a clinically integrated physician network and is a Dignity Health and Abrazo Health physician collaboration. The Manager of the Health Coaches reports to the ACN Director of Embedded Care and is an employee of MedProVidex, a physician support organization.
The Manager, Health Coaches, is responsible for the deliverables and relationships related to the Virtual Health Home program and contract, in additional to the daily management for the health coach staff.
- Under the direction of the Director of Embedded Care, the Manager is external facing and manages Health Coach staff.
- Oversee the daily, onsite, management activities of the Health Coach Team to include:
o Staff mentoring, coaching, supporting, and counseling.
o Developments and implementation of performance improvement plans.
o Daily staffing and panel management in alignment with the fidelity of the Virtual Health Home (VHH) model
o TEAM timecard oversight.
o Regularly performs documentation audits.
- Adhere to the VHH model and contract deliverables as described in the MMIC contract with ACN.
o Must be well versed in each contract deliverable related to the VHH
o Executes/delivers contract requirements in a timely matter as outlined in the MMIC contract
o Maintain a positive relationship with MMIC staff and leadership as it pertains to the VHH program
o Acts as a liaison for ACN with appropriate involvement and escalation to ACN director and executives.
- Work closely with the director of embedded care in developing and adhering to embedded care policies related to care coordination and population health activities.
- Facilitate stakeholder participation in program with on-going education and technical assistance
- Act as a subject matter expert/liaison for behavioral health activities related to ACN business operations.
- Other duties as assigned.
A) EXPERIENCE: At least 3 years’ experience with providing supervision to health care professionals in the field of care coordination, case management or discharge planning within a physician practice, medical facility, hospital or healthcare organization. Experience functioning as a leader, team decision maker, managing projects, deadlines, creating and writing professional reports and documents.
B) EDUCATION AND TRAINING: Minimum requirement high school diploma. Bachelor degree in behavioral health field preferred.
C) LICENSE, CERTIFICATION AND REGISTRATION: None
D) SPECIALIZED KNOWLEDGE AND SKILLS: Ability to form strong professional relationships with members, providers and outside stakeholders. Strong relationship skills, including proficiency in Motivation Interviewing. Superior customer service skills for coordinating service delivery including attention to members, sensitivity to issues, proactive identification and resolution to issues to promote positive outcomes. Computer literacy in order to navigate through electronic medical record, internal/external computer systems, including Microsoft Excel, Word and Power Point.
In business since 1993, Inland Health Organization of Southern California, Inc., now doing business as MedProVidex, is a wholly-owned subsidiary of Dignity Health. MedProVidex is a physician support organization that has historically provided physician practice and IPA management, but has expanded to support the infrastructure for Dignity Health’s Clinical Integration networks. In this capacity, MedProVidex provides local and corporate support resources to the Southern California Integrated Care Network (SCICN), the St. Rose Quality Care Network (SRQCN), Arizona Care Network (ACN), Sequoia Quality Care Network (SQCN), North State Quality Care Network (NSQCN), and future networks. MedProVidex is licensed to do business in California, Arizona and Nevada.
Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.
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